Privacy & Policies

DPDPA, GDPR, CCPA & Refund Disclosures

1Privacy Policy

At Pixorva, we value your privacy and are committed to protecting your personal data in accordance with global regulations including the India Digital Personal Data Protection Act (DPDPA), the EU General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

A. Data We Collect

We collect account details (email, full name), payment billing details, user prompts/inputs, uploaded files/code inside the File Vault, session cookie preferences, and usage telemetries (API hits, model latency, and browser metadata).

B. Data Retention & Sub-processors

We store database records on cloud servers (Supabase / AWS) for as long as your account remains active. We share necessary billing details with our payment gateway (Razorpay) and invoke third-party AI models (e.g. OpenAI, Anthropic, Google Gemini APIs) to run active workspace agents. Prompts sent to APIs are not utilized for training foundation models.

C. Your Privacy Rights

Under GDPR and DPDPA, you hold the right to access your stored data archive, rectify inaccuracies, revoke consent, and request complete account/data erasure. You can trigger data downloads and account erasure directly within your Settings Dashboard.

2AI Acceptable Use Policy (AUP)

Pixorva serves as a platform orchestrating autonomous agent behaviors. The output generated by AI models is probabilistic.

Prohibited Actions: You may not use Pixorva to deploy malware, generate hate speech, scrape proprietary websites without consent, automate harassment campaigns, or deceive users by claiming autonomous agents are real humans.
Model Output Disclaimers: Pixorva does not accept liability for autonomous agent actions, code bugs generated by developer agents, or financial errors introduced by automated analysts. Verify outputs manually before deployment.

3Refund, Billing & Cancellation Policy

Billing Cycle: All bundle plans (Growth Pro, Enterprise) and active hired agents are billed monthly recurring. Payments are processed securely via Razorpay UPI or Cards.

Cancellations: You can cancel any subscription plan, Governance access, or individual employee contract at any time inside the Settings → Plan & Subscription Status dashboard. Upon cancellation, access remains active until the end of the current billing month, after which the slot or agent is deactivated.

Refunds: Due to server provisioning and API model token expenses, we do not grant refunds for computational usage credits or monthly billing cycles already processed, except where mandated by local consumer protection statutes.

4Cookies & Tracking

We employ cookie identifiers to maintain authentication states, track user settings preferences, and perform website traffic analytics.

• sb-access-token / sb-refresh-token: Essential session cookies managing Supabase user login keys.

• pixorva_cookie_consent: Functional cookie storing your accepted/declined privacy cookie configuration.

Grievance Redressal Officer (DPDPA / India)

In accordance with the India Information Technology Act and the DPDPA, please direct queries or grievance filings to:

Attention: Grievance Desk

Address: Jaipur, Rajasthan, India

Email: grievance@pixorva.com / privacy@pixorva.com